Delivery Policy

1. Overview

Atlas Labels & Packaging is based in Gauteng, South Africa, and delivers custom label orders to businesses throughout South Africa. All orders are custom manufactured to your specifications and are dispatched once production and quality control are complete.

2. Production Lead Times

Lead times begin from the date of your written proof approval and confirmed payment (or approved credit terms). Estimated production times:

• Standard digital label printing: 3–5 business days
• Flexographic / large volume runs: 5–10 business days
• Shrink sleeves: 7–14 business days
• RFID / specialised labels: 7–14 business days
• Agriculture & retail tags: 3–7 business days
• Re-orders (same spec, no changes): 2–4 business days

3. Courier & Delivery Services

All orders are dispatched via a reputable national courier service (currently Courier Guy, Aramex, or equivalent). Once your order leaves our facility, you receive a tracking number and courier details via email. Estimated courier transit times after dispatch:

• Gauteng (major areas): 1–2 business days
• Cape Town / Western Cape: 2–3 business days
• Durban / KwaZulu-Natal: 2–3 business days
• Port Elizabeth / Eastern Cape: 3–4 business days
• Remote / rural areas: 4–7 business days

4. Delivery Charges

Delivery costs are calculated based on the weight and dimensions of your order and quoted at the time of your order, then itemised on your invoice. For large or regular orders, negotiated delivery rates may apply. Collection from our Gauteng facility is available by prior arrangement at no delivery charge.

5. Delivery Address

It is your responsibility to provide a correct and complete delivery address. Atlas Labels cannot be held responsible for delays or failed deliveries resulting from an incorrect, incomplete, or unattended delivery address. Re-delivery charges from the courier will be for your account in such cases.

6. Damaged or Lost in Transit

While we take great care in packaging your order, once it leaves our facility, delivery is managed by the third-party courier. If your order arrives damaged or is lost in transit:

• Report the issue to us within 48 hours of the expected delivery date
• Provide photographs of the damaged packaging and goods where applicable
• We will lodge a claim with the courier on your behalf
• Where damage is confirmed as transit-related, we will arrange a reprint or replacement at no additional cost

7. Urgent & Bulk Orders

For time-critical requirements, contact us before placing your order so we can advise on feasibility, expedited production, and any applicable rush fees. For regular or high-volume requirements, we offer scheduled supply agreements and stock-holding arrangements so labels are available when you need them.

8. Contact Us

For any delivery queries, tracking requests, or to discuss your delivery requirements, contact us at info@atlaslabels.co.za or 083 789 1801, Monday–Friday, 08:00–17:00 SAST.